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Item #:
273544169
Crucial Conversations: Tools for Talking When Stakes are High, Third Edition (Economia e discipline aziendali)
Item #:
273544169
XPF 4299
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Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.
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Product Details
- New York Times bestseller and business classic updated for today’s workplace
- Teaches persuasive communication and skills for mastering high-stakes conversations
- Addresses issues that have arisen in recent years and how to respond to them
- Provides strategies for improving relationships and results in crucial conversations
- Applicable to conversations at work or at home, with coworkers or spouse
- Empowers readers with skills to handle crucial conversations confidently
| Publisher | McGraw Hill |
| Publication date | 30 Sept. 2021 |
| Edition | 3rd |
| Language | English |
| Print length | 304 pages |
| ISBN-10 | 1260474186 |
| ISBN-13 | 978-1260474183 |
| Item weight | 363 g |
| Dimensions | 15.24 x 1.75 x 22.86 cm |
Product Description
About This Item
Introducing the Third Edition of "Crucial Conversations: Tools for Talking When Stakes are High" Paperback – October 21, 2021 In the fast-paced world of e-commerce, effective communication is crucial for success. Whether you're negotiating with suppliers, managing difficult conversations with team members, or building trust with customers, mastering the art of conversation is essential. That's why we are excited to offer you "Crucial Conversations: Tools for Talking When Stakes are High." This highly acclaimed book provides practical strategies and tools to help you navigate and excel in any high-stakes conversation you may encounter in the e-commerce industry. With this third edition, you'll gain even more valuable insights and techniques to enhance your communication skills. From conflict resolution strategies to negotiation techniques, this book covers it all.
You'll learn how to influence and persuade effectively in the digital commerce realm, improve collaboration within your e-commerce teams, and develop strong customer support communication. One of the key areas covered in this book is emotional intelligence in online business negotiations. Understanding and managing emotions is vital when navigating challenging discussions, and this book will provide you with the tools to do just that. You'll also learn active listening skills, problem-solving techniques, and tips for delivering effective feedback in the e-commerce industry. "Crucial Conversations: Tools for Talking When Stakes are High" is the ultimate resource for e-commerce professionals who want to excel in communication.
Whether you're an entrepreneur, a team leader, or a customer support representative, this book will equip you with the skills needed to navigate crucial conversations successfully. Don't let important discussions weigh you down or lead to misunderstandings. Get your copy of "Crucial Conversations: Tools for Talking When Stakes are High" today and start building effective communication channels in your e-commerce business. Enhance your relationships, resolve conflicts, and achieve e-commerce success with the power of effective communication.
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Paperback Workplace Communication Editorial Review
Crucial Conversations: Tools for Talking When Stakes are High Third Edition is a vital resource for anyone looking to enhance their communication skills in high-pressure situations. This book, published by McGraw Hill and spanning 304 pages, offers practical tools that can be invaluable in both personal and professional settings. Readers have praised it for encouraging reflection and providing constructive ways to communicate important topics, noting that the examples given are both applicable and effective. This makes it a recommended read for improving interactions with friends, family, and colleagues alike.
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Pros
- Offers practical tools for high-stakes conversations
- Encourages constructive communication techniques
- Applicable examples enhance understanding
- Great for both personal and business contexts
- Highly recommended by readers for effectiveness
Cons
- Some may find the content a bit dense.
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Features & Benefits
- Learn skills to handle every conversation successfully
- Handle difficult conversations confidently
- Communicate effectively through digital media
- Eliminate lag time between identifying and discussing an issue
- Improve relationships and results
- Applicable to conversations in personal and professional life
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